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Terms and Conditions

We all have terms, with their complex legal jargon and fancy words. We've tried to keep ours simple, so here it is. FloorsUK is a trading name for Discount Carpet Tiles.Net Ltd. All online purchases are subject to these Online Store Terms and Conditions.
We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights.

The not-so-small print


1. The Contract
Acceptance of your order and the completion of the contract between us (Discount Carpet Tiles.Net Ltd) and you, (the customer), will take place when the goods have been paid for by you and dispatched by us. Any email, order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Discount Carpet Tiles.Net Ltd of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description, or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

2. Price Information
All offers are subject to availability and while stocks last. All prices are shown in £ sterling and exclude V.A.T. If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price, however should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
Discount Carpet Tiles.Net Ltd. V.A.T Reg No is 903 9735 12.

3. Ordering Goods
Our online store can only accept orders from holders of credit or debit cards registered in the United Kingdom. We also only accept orders from addresses located in the United Kingdom. Discount Carpet Tiles.Net Ltd will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. The only language in which the contract can be concluded is English. Discount Carpet Tiles.Net Ltd will retain details of your order in our database and these details can be made available on request. Please email us at sales@floorsuk.co.uk

4. Payment
We accept payment by most major credit or debit cards registered at U.K. addresses. Please ensure that the expiry date of your credit/debit card is after the anticipated dispatch date of your order. Payment will be debited from your account just before the dispatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfill your order.

5. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

6. Complaints and Queries
If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either email us at sales@floorsuk.co.uk or telephone us on 0345 222 1545.

7. Colours and Specifications
Representations of colour online are as accurate as photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices. Samples of all our products are available and we, therefore, strongly recommend you request a sample for confirmation. We cannot be held responsible for the wrong choice in colour or product being made. We cannot guarantee the same colour on secondary orders due to possible batch colour differences.

8. 14 Day Statutory Cooling Off Period
If you are unhappy with the carpet tiles that you have received from us, then you are legally entitled to return the goods within 14 days of receiving them. Get in touch with us via e-mail (sales@floorsuk.co.uk) or by phone (0345 222 1545) so we can arrange shipment of the product back to us. Please take note that it is the customers responsibility to supply payment for the shipment of the product (see section 10 for costs). If the customer paid extra for next day delivery this additional payment will not be refunded. When the returned goods are received a full refund will be made within 3 working days.

9. 365 Returns
If you are unhappy with the carpet tiles that you have received from us, then you can take advantage of our 365 Day Returns Policy. The policy commences on expiration of your statutory 14 day cooling off period (14 days after you receive your order) and allows you to cancel your order and return the goods up to 365 calendar days later. This policy applies to carpet tile products only. Get in touch with us via e-mail (sales@floorsuk.co.uk) or by phone (0345 222 1545) so we can arrange collection of the product back to us. Once received, the product will be closely inspected for faults, and upon passing inspection, we promise the payment you made for the product will be refunded in full in within 3 working days. A 20% re-stocking fee (20% of the total order price exclusive of VAT) will apply to all cancellations which will include the collection fee. If we arrange collection for the goods on an agreed date and you do not attend this collection then future collection attempts will be chargeable on top of the 20% re-stocking fee.

10. Returns Policy
Within your statutory 14 day cooling off period
If you wish to return goods you have purchased, please be aware that this must be within 14 days of receiving delivery of your order. In order for us to do this, please ensure that you are sending the goods back to us in the same condition that you received them. A collection fee will be charged at the same price as our standard delivery fees. If you received free delivery as part of a sales promotion the collection charge will still be applicable based upon the non-promotional delivery fee rate. Once our staff at the warehouse have thoroughly checked the goods a full refund will be processed. If your goods are damaged or incorrectly delivered then you will need to contact us directly as soon as possible.

Within our 365 Returns Policy
If you wish to return goods you have purchased outside of your statutory cooling off period, but within the 365 day money back guarantee please bear in mind that a 20% re-stocking charge will be retained from your original payment. In order for us to process your refund, please ensure that you are sending the goods back to us in the same boxed condition that you received them. Once our staff at the warehouse have thoroughly checked the goods are still in their original boxed condition a full refund (not including the re-stocking charge) will be processed. If your goods are damaged or incorrectly delivered then you will need to contact us directly as soon as possible. Please also be aware, after 365 days of receiving your goods we are unable to accept any returns on any goods purchased from ourselves.

11. Hamper Promotion
The Christmas hamper promotion is limited to orders over £200 (excl VAT). The promotion cannot be used in conjunction with any other offers or discounts unless written permission is given by the Managing Director. Subject to stock availability, we reserve the right to withdraw this offer immediately and without prior notice should we exhaust our stock of hampers. One hamper per customer during the course of this promotion. This offer cannot be used in conjunction with our Lowest Price Promise or Beat My Price. Should you wish to return your order under our 365 day money back guarantee you are required to return the hamper should you receive it before you cancel. Failing to do this will result in voiding the guarantee for the whole order. This does not affect your statutory rights. The contents of the hamper is provided by a third party and Discount Carpet Tiles.Net Limited do not accept responsibility for damage of the hamper in transit or for any illness that results from digesting products in the hamper. All images of the hamper displayed on marketing materials and on our website are for illustrative purposes only, we do not guarantee the contents of each hamper.

12. Email Promotions
All sales promotions received by email are subject to stock availability and cannot be used in conjunction with any other offers available online or elsewhere. Discount codes can only be used once per person and expire 14 days from the date the email was sent.

13. Pallet deliveries
It is the customers responsibility to internally transfer boxes on a pallet from the exterior to the interior of the customers premises. Our delivery partners and their drivers will not usually agree to carry boxes past the entrance threshold to other parts of the building or other floors.

14. Finance
Discount Carpet Tiles.Net Limited (T/A FloorsUK) is registered in England and Wales No. 6130667. Registered office: 4 Lighthouse Lane, Formby, Merseyside, L37 6BY. Discount Carpet Tiles.Net Limited acts as a credit broker and only offers credit products from Omni Capital Retail Finance. Discount Carpet Tiles.Net Limited is authorised and regulated by the Financial Conduct Authority. Our registered number is 758973. Credit subject to age and status. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 your finance agreement is covered by a 14 day cancellation period.

Terms and Conditions