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Frequently Asked Questions


You're bound to have a few questions and we sure as heck have the answers.
Here are some of our most popular queries to prod you in the right direction.
What is the difference between engineered wood and solid wood?
Well in a nut shell, solid wood is exactly what it says on the tin. It's just a big old chunk of wood, straight from trunk that is simply shaped and treated to various requirements. Engineered wood requires a little bit more elbow grease as it involves the compressing of layers together to form a composite structure. These layers are usually made up of other types of wood like HDF or plywood, adhesive and then typically topped off with a veneer of solid wood for ultimate impact. The other main difference is price as engineered wood is that bit more affordable.
What is laminate flooring?
Laminate flooring is one clever little cookie. It looks like real hard flooring, it kinda feels like real natural materials and it doesn’t really smell any less realthan hard flooring but guess what? It’s just a really great imposter. It’s an innovative trifle of layers made up using synthetic materials, topped off with a lifelike digital appliqué that replicates the real thing to a tee. These layers are all fused together using something called the lamination process to create a more affordable version of traditional solid wood or stone, which is waaay more durable and easy to install and maintain anyway.
What is vinyl flooring?
Available in a whole host of colours and designs, vinyl flooring comes in sheet or tile form. This type of flooring requires far less maintenance than traditional natural materials and because its upkeep is so manageable, it proves to be a brilliantly hygienic and popular option. Luxury vinyl (LVT) provides a gorgeous, warm alternative to natural materials like wood and stone, while safety vinyl provides slip-resistant properties that are always a bonus in areas where water and spillages can become a hazard.
What is the difference between prime, mill run, and natural grade wood?
Prime oak is sometimes also known as ‘premier grade’ and describes a type of wood which features minimal knotting and a more consistent colour throughout. Millrun is a beautiful mixture of a clean, low knot grade and an authentic finish prone to colour variation and natural streaking. Somewhere in between them all sits good old middle-grade, natural wood, which is neither OTT nor understated. Aside from look and feel, the main difference between this lot is the price and quality of the wood. You can bet that the less knots, the more 'prime' and pricey the product.
What is the difference between the various finish types? e.g. brushed and oiled, lacquered, handscraped etc?
With so many weird and wonderful finishes on offer these days, there isn't enough room on this FAQ page to explain them all in detail so head to the bottom of any product page for a detailed debrief of how it has been treated. Long story short, each method gives the wood a different look. Brushing and handscraping makes the wood look rustic and gives it a shabby chic vibe. Oiling and lacquering can alter the colour of the wood and also fortifies the fibres for strength and nourishment. Depending on whether the lacquer is matt or regular, the wood will come out shine-free or super slick and shiny. Choices, choices, choices!
How long will it take for my order to arrive?
The answer to this FAQ quite simply depends on where you are, what you have ordered and how much you have ordered but we’ve dedicated a whole page to that so head on over to our Delivery information to get clued up.
Do wood floors require adhesive?
Here's the thing, this isn't a simple yes or no answer so we recommend looking carefully at the specifications of the products you're interested in to see what's what and if you're still confuzzled, just give us as buzz and we can set the record straight. Solid wood and most engineered wood will need adhesive to secure it in place, even those with a Tongue & Groove installation system. Laminate, on the other hand, won't require any glue as it is laid using a handy click system. When it comes to carpet tile and vinyl, the choice is yours really. We do recommend using a little bit of adhesive on any corners or edges just to be 200% sure that your interior masterpiece ain’t goin’ anywhere but it isn't mandatory.
Where does FloorsUK deliver to?
We like to extend our reach as far as possible and connect with customers in as many places as possible so we currently deliver nationwide across the UK and to Ireland and Europe if needs be. If you are from another corner of the globe and want to know more about export delivery prices then please do not hesitate to get in touch with our friendly sales team by calling 0345 222 1545 and they’ll be more than happy to help you out.
Delivery Info
Why are your prices so cheap?
Over the past few years, we have been working tirelessly to build strong relationships with some of the biggest brands in the business and some of the largest carpet tile companies in the world so we can offer you premium products without the hefty price tag. We also purchase our products in bulk from the suppliers so we can keep costs down for ourselves and in turn, be able to provide you with the most affordable price points on the market.
What is your environmental policy?
It is a bloomin’ beautiful planet we live on and it’s our responsibility to look after it so when it comes to sourcing wood for the products we stock, we only ever use suppliers that meet our environmental tick-list. We check 'em all to ensure they are manufacturing their products in FSC® and PEFC® certified factories, no matter where in the world they are located and the glue, lacquer and oil used in our products meet the strictest international emission requirements. We also enlisted DPD as as our delivery partner because they offer a CO2-neutral parcel shipping service which guarantees carbon-neutral transport of all orders.
How can I return my order?
We like to extend our reach as far as possible and connect with customers in as many places as possible so we currently deliver nationwide across the UK and to Ireland and Europe if needs be. If you are from another corner of the globe and want to know more about export delivery prices then please do not hesitate to get in touch with our friendly sales team by calling 0345 222 1545 and they’ll be more than happy to help you out.
Returns Info